NHTSA Complaint #10984859 — 2008 FORD ESCAPE

THERE IS A RECALL ON THIS VEHICLE AND WHEN TAKEN TO A DEALER IN DECEMBER OF 2016 WE WERE TOLD THAT THE STEERING SENSOR THAT WAS RECALLED WAS NOT REPORTING AN ERROR CODE AND THUS WAS NOT REPLACED. THIS MONTH THE POWER STEERING FAILED AND WE WERE TOLD BY ANOTHER DEALERSHIP THAT THE RECALLED PART HAD FAILED BUT BECAUSE WE HAD ALREADY TAKEN THE VEHICLE IN FOR THE RECALL, AND EVEN THOUGH THE PART HAD NOT BEEN REPLACED WE WERE NOT ELIGIBLE FOR THE REPLACEMENT AND IT IS COSTING US AROUND $600.00 FOR THE REPAIR. I CALLED FORD DIRECTLY AND WAS TOLD THAT EVEN THOUGH IT WAS RECALLED WE WERE NOT ELIGIBLE SINCE WE HAD ALREADY TAKEN IT IN. I BELIEVE IT IS UNACCEPTABLE FOR FORD TO NOT REPLACE THIS RECALLED PART. JUST BECAUSE WE WANTED TO BE CAREFUL AND SAFE AND TOOK THE VEHICLE IN RIGHT AWAY WE ARE BEING PENALIZED NOW THAT THE PART HAS FAILED. THE STEERING FAILURE IS A HUGE SAFETY ISSUE AND I FIND IT INCREDIBLE THAT FORD RESPONDED IN THIS MANNER. WE ARE GETTING THE PART REPLACED AT OUR COST AT PEARSON FORD IN ABERDEEN, SD AND I BELIEVE WE SHOULD BE REIMBURSED FOR THIS REPAIR AND FORD SHOULD CHANGE THIS DANGEROUS POLICY BEFORE SOMEONE GETS HURT.