NHTSA Complaint #10984729 — 2016 RAM 2500 FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	10984729
Vehicle	2016 RAM 2500
Component	FUEL/PROPULSION SYSTEM
Date of Incident	January 15, 2017
Date Filed	May 10, 2017
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING 75 MPH, THE VEHICLE INDEPENDENTLY SLOWED AND STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED TEN MORE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS SUPPOSED TO RESET THE REGENERATION SYSTEM TO CLEAN THE DIESEL PARTICULATE SYSTEM WHILE DRIVING. HOWEVER, THE RESET WAS FAILING AND CAUSED THE VEHICLE TO SLOW AND STALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE CONTACT SHOULD TAKE THE VEHICLE TO THE DEALER AS MANY TIMES AS NECESSARY. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

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