NHTSA Complaint #10984613 — 2010 VOLKSWAGEN JETTA

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10984613
Vehicle	2010 VOLKSWAGEN JETTA
Component	FUEL/PROPULSION SYSTEM
Date of Incident	May 9, 2017
Date Filed	May 10, 2017
Mileage	126,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

CAR SUDDENLY UNABLE TO ACCELERATE BEYOND 30 MPH. CAR GENTLY DRIVEN TO DEALERSHIP WHERE CAR DIED AND WAS UNABLE TO START. DEALERSHIP HAS INVESTIGATED AND FOUND METAL SHARDS FROM FUEL FILTER HAVE MIGRATED THROUGHOUT THE FUEL SYSTEM. COST OF REPAIR $5400. CAR IS PART OF VW BUYBACK PROGRAM. DEALER REFUSED TO BUY BACK VEHICLE WITHOUT REPAIR STATING VEHICLE MUST BE " ABLE TO GET TO DEALERSHIP ON ITS OWN'. I DROVE VEHICLE TO DEALER. DEALER REFUSES TO WORK WITH ME ON BUYBACK. NOW FORCED TO PAY FOR EXPENSIVE REPAIR. DEALER STATE REPAIR " EXPECTED DUE TO HIGH MILEAGE" I HAVE ALWAYS HAD HIGH MILEAGE VEHICLES AND HAVE NEVER BEFORE HAD METAL IN FUEL LINE DUE TO FUEL FILTER FAILURE.

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