NHTSA Complaint #10984565 — 2014 CHEVROLET IMPALA STEERING

Complaint Details

ODI Number	10984565
Vehicle	2014 CHEVROLET IMPALA
Component	STEERING
Date of Incident	March 2, 2017
Date Filed	May 9, 2017
Mileage	46,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

WHILE DRIVING, STEERING BECOMES STIFF AND POWER STEERING FAILED. UNABLE TO TURN STEERING IN DESIRED DIRECTIONS. MECHANIC DETERMINED BAD STEERING RACK DUE TO SOME COMPONENT WITHIN THE RACK WHICH CANNOT BE REPLACED EXCEPT THE ENTIRE RACK IS REPLACED. ON ONE OCCASION WHEN THE STEERING FAILED, THE VEHICLE WAS MOVING ON THE HIGHWAY, AND ON THE SECOND AND FINAL OCCASION, THE DRIVER PARKED THE VEHICLE AND WHEN SHE RETURNED THE STEERING FAILED.

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