NHTSA Complaint #10984339 — 2004 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 60 MPH, THE GEAR SHIFTER FAILED TO SHIFT INTO ALL GEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER AND CLUTCH ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE THE VEHICLE WAS IN REVERSE, THERE WAS A DELAY WHEN SHIFTING INTO GEAR. ALSO, THE VEHICLE WOULD JERK WHEN SHIFTED INTO DRIVE AND THE PASSING GEAR WOULD GET ROUGH GOING IN AND OUT OF GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 134,273.