NHTSA Complaint #10984244 — 2013 FORD FUSION

MY CHECK ENGINE LIGHT IS ON. I HAD A DIAGNOSIS AND IT IS RELATED TO THE RECALL. THE PROBLEM IS THE BYPASS VALVE. I TOOK IT TO THE SUNNYVALE FORD DEALERSHIP FOR A RECALL AND THEY SAID THEY DON'T HAVE THE PARTS TO FIX IT. WHEN I CALLED THEM AND SET THE APPOINTMENT, THEY SAID THEY HAD THE PARTS IN STOCK BUT WHEN I GOT THERE, I WAITED TWO HOURS AND THEY DIDN'T HAVE THE PARTS. THEY JUST CHECKED THE COOLANT PRESSURE. NOW I'M AFRAID TO DRIVE THE CAR BECAUSE THE ENGINE MIGHT SET ON FIRE. WHEN I DRIVE I NOTICE THE TEMPERATURE OF THE VEHICLE FLUCTUATING UP AND DOWN OVERHEATING WHEN I GO UP HILL. PLEASE HELP. I TAKE GOOD CARE OF MY CAR AND I DO NOT WANT TO HAVE ENGINE FIRE. WHAT CAN I DO? I HAD IT LOOKED TO OTHER MECHANIC SHOPS AND THEY ARE CHARGING ME $1700 TO FIX IT. THAT'S TOO EXPENSIVE AND IT'S NOT EVEN FORD CERTIFIED. I NEED HELP WITH ADVICE ON HOW I CAN GET THE PROBLEM SOLVED. WHEN CAN THIS RECALL CAN BE SOLVED? THE FORD DEALERSHIP DO NOT HAVE ANY ANSWERS. THEY SAID THEY WILL CALL ME WHEN THEY GET THE PARTS. IT'S BEEN A WEEK AND NO CALL FROM THE FORD DEALERSHIP. MY CAR IS OVERHEATING EVERY TIME I DRIVE IT ON THE FREEWAY THEN THE CHECK ENGINE LIGHT TURNS ON. I WENT TO PEP BOYS AND THEY TOLD ME THEY CAN'T FIX IT, I HAVE TO TAKE IT TO THE DEALERSHIP. THE DEALERSHIP IS NO HELP AT THIS POINT. ALTHOUGH I SET UP ANOTHER APPOINTMENT TO ANOTHER FORD DEALERSHIP WHICH IS ANOTHER WEEK AHEAD. I'M GOING THROUGH ALL THIS TROUBLE SO I CAN GET MY CAR FIXED THE RIGHT WAY. SORRY FOR THE TROUBLE BUT I NEED HELP AND THIS MIGHT BE MY LAST RESORT.