NHTSA Complaint #10983624 — 2004 DODGE RAM 3500

THIS COMPLAINT IS FOR WIPER MOTOR SUDDEN FAILURE ON A REMANUFACTURED PART SUPPLIED FROM OREILY AUTO PARTS. I REPLACE MY WIPER MOTOR WHEN THE ORIGINALS WIPER PARK FUNCTION BECAME FINICKY. I INSTALLED THE REBUILD MOTOR TO FACTORY SPEC AND IT FUNCTIONED PROPERLY FOR ABOUT 3 MONTHS AND PROCEEDED TO FAIL IN A MAJOR RAIN STORM THE WIPERS WOULD BE RUNNING FULL SPEED THEN JUST STOP AND WOULD RESUME AFTER ABOUT 20 SECONDS THIS PROBLEM ONLY OCCURRED IN HEAVY RAINFALL ON THE HI SETTING. WHEN IT FIRST HAPPENED MY VEHICLE PARTIALLY LEFT THE ROADWAY BECAUSE I MISJUDGED THE SHOULDER WIDTH FROM POOR VISIBILITY. I EXCHANGED THE FAULTY MOTOR AT OREILYS FOR ANOTHER REBUILD MOTOR WHICH LASTED ABOUT 6 MONTHS AND IT ALSO FAILED IN THE HIGH SETTING IN HEAVY RAIN IN THIS CASE IT WENT FROM WORKING JUST FINE TO MAKING A LARGE SCREECHING NOISE ON ONE WIPE AND IT QUIT COMPLETELY THIS UNIT DID NOT COME BACK TO LIFE. I AGAIN EXCHANGED IT FOR ANOTHER REBUILT UNIT FOR OREILYS AND THE NEW UNIT LASTED ABOUT A MONTH AND ALSO HAS FAILED. IT WILL WORK FINE BUT JUST STOP WORKING AT RANDOM UNTIL YOU JERK THE WIPER ARMS THEN IT WILL START WORKING AGAIN. THIS UNIT WAS RETURNED TO OREILYS AND I PURCHASED A NEW UNIT FROM DODGE. THE FACT THE QUALITY OF THE PARTS ARE SO POOR IT PUT MYSELF AND OTHERS IN THE PUBLIC AT RISK DUE TO A HIGH RATE OF FAILURE FROM A ESSENTIAL SAFETY COMPONENT TO ALLOW ME TO SEE WHERE I AM GOING. THE FAILURES OCCURRED ON THE HIGHWAYS CITY STREETS WHILE IN MOTION AND AT TIMES TURNING