NHTSA Complaint #10983412 — 2004 NEWMAR MOUNTAIN AIRE

IN THE SPRING OF 2016, WE HAD TAKEN A TRIP FROM HOME TO LAKE WRIGHT-PATMAN ABOUT 80 MILES AWAY. UPON ARRIVING AT OUR CAMPING SPACE, WE NOTICED THE TOP OF THE WINDSHIELDS WERE BULGING OUT FROM THE ROOF. WE COVERED THE ROOF AND TOP OF THE WINDSHIELDS WITH A TARP TO PREVENT RAIN FROM COMING INTO THE BUS. WE CONTACTED NEWMAR'S CUSTOMER SUPPORT VIA EMAIL AND TELEPHONE TO DETERMINE WHAT COULD BE DONE TO REPAIR THE WINDSHIELDS. WE CONTACTED PACE GLASS IN TEXARKANA, TX TO MAKE THE REPAIRS USING SCHEMATICS PROVIDED TO US BY NEWMAR. IN REMOVING THE WINDSHIELDS TO REPAIR THE RUBBER GASKET AT THE ROOF, ONE WINDSHIELD WAS BROKEN. BOTH THE REPLACEMENT WINDSHIELD AND RUBBER GASKET WERE PURCHASED FROM NEWMAR. WE DROVE HOME WITHOUT ANY FURTHER PROBLEMS. ON APRIL 15, 2017 WE MADE THE SAME TRIP TO LAKE WRIGHT-PATMAN AND RETURNED ON APRIL 30, 2017. WE STOPPED IN NORTH SHREVEPORT ON THE WAY HOME TO GET SOME DINNER AND DISCOVERED THE WINDSHIELDS WERE BOTH BULGING OUT AGAIN AS BEFORE. THE BUS HAD ONLY BEEN DRIVEN ABOUT 200 MILES SINCE THE WINDSHIELDS HAD BEEN REPLACED AND REPAIRED. THE BUS IS STORED IN A GARAGE OUT OF THE WEATHER WHEN NOT IN USE. SERIOUS DAMAGE AND INJURY TO US OR OTHERS MAY HAVE RESULTED IF THE WINDSHIELDS HAD FALLEN ALL OF THE WAY OUT WHIR THE BUS WAS IN MOTION.