NHTSA Complaint #10983381 — 2013 FORD FUSION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10983381
Vehicle 2013 FORD FUSION
Component ENGINE
Date of Incident
Date Filed
Mileage 80,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I WAS DRIVING MY VEHICLE FOR ABOUT 5 MINUTES WHEN THE ENGINE OVERHEATING SIGNAL CAME ON. IT SAID "REDUCED ENGINE POWER" AND MY VEHICLE STARTED DRIVING EXTREMELY SLOW. I PULLED OVER, CHECKED THE COOLANT AND EVERYTHING LOOKED FINE. I WAITED 2 HOURS AND TURNED THE CAR ON. THE LIGHT WAS NO LONGER ON. HOWEVER, I STILL INFORMED THE FORD DEALERSHIP ABOUT THE ISSUE WHILE IT WAS UNDER WARRANTY. THEY SAID THAT THEY DID NOT FIND ANYTHING WRONG WITH THE VEHICLE. ANOTHER TIME I DROVE ABOUT AN HOUR AND MY ENGINE OVERHEATING LIGHT CAME ON AGAIN. I CHECKED THE COOLANT AND IT WAS AT A CORRECT LEVEL. THE CAR STALLED OUT AND WOULD NOT ACCELERATE. I HAD AAA TOW IT TO MY HOME. I CONTACTED THE FORD DEALERSHIP AGAIN AND THEY HAD IT TOWED IN. THEY REPAIRED THE COOLING SYSTEM, FUEL INJECTOR PRESSURE AND COOLANT BYPASS VALVE SOLENOID. THEY ALSO REPLACED THE FLP SENSOR. I WAS CHARGED $702.28. IT IS TRULY SADDENING HOW THE CAR HAD TO BE BROKEN DOWN IN ORDER FOR THEM TO FIX IT. BUT WHEN IT WAS UNDER WARRANTY THEY DIDN'T TOUCH IT. NOW THERE'S A RECALL ON THE COOLING SYSTEM, 16S09. EVERY DAY I SMELL SOME SORT OF FUEL UNDER MY HOOD, FUMING UP MY GARAGE AND COMING THROUGH MY VEHICLE AC VENTS WHEN IT'S ON. IT MAKES ME FEEL LIKE MY CAR IS GOING TO CATCH ON FIRE BECAUSE THE SMELL IS SO STRONG. MY CHECK ENGINE LIGHT CAME ON TOO WITH CYLINDER ISSUES. COOLANT LEAKED INTO THE CYLINDER HEAD. I WOULD LIKE TO BE REIMBURSED FOR THE ENGINE REPAIRS AND FOR MY VEHICLE TO BE FIXED FREE OF CHARGE.

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