NHTSA Complaint #10983277 — 2011 TOYOTA SIENNA

MY 2011 TOYOTA SIENNA SLIDING DOORS HAVE ON AND OFF GIVEN US PROBLEMS WITH FREEZING UP. YOU COULD HEAR THE MOTOR THEN THEY WOULD OCCASIONALLY UNLATCH AND NOT OPEN THE WHOLE WAY. REQUIRING MULTIPLE ATTEMPTS TO ENTER OR EXIT THE VEHICLE. NHTSA HAS A RECALLED NOTED AS OF NOVEMBER 22,16 ON THE SLIDING DOORS, # 16V858 . DEC OF 16 MY PASSENGER SIDE SLIDING DOOR'S CABLE BROKE ABOUT 12 INCHES FROM THE END OF THE BACK WINDOW. I DIDN'T UNDERSTAND HOW THIS HAPPENED, MY SON OPENED THE DOOR AND IT JUST POPPED. IN JANUARY 17 WE RECEIVED A RECALL NOTICE ON THE SLIDING DOORS, STATING A MECHANICAL ISSUE. WHEN I CALLED IN MARCH TO HAVE THE RECALL ADDRESSED I WAS TOLD THE PARTS WEREN'T IN YET. ON APRIL 28, 17 MY DRIVER'S SIDE SLIDING DOOR'S CABLE SNAPPED AFTER THE DOOR FROZE PARTIALLY OPEN. THIS TIME THE CABLE SNAPPED FROM INSIDE THE VEHICLE AND A BEARING CAME OUT OF SOMEWHERE. I TOOK THE VEHICLE TO TOYOTA SERVICE CENTER. I WAS TOLD THAT THE DOOR CABLES AND DOOR MOTOR IS NOT COVERED UNDER THIS DOOR RECALL. AND THAT THEY HAVE NOT EVEN BEEN GIVEN PARTS FOR THIS RECALL AS OF YET.THAT IS NOT ACCEPTABLE. THE SAFETY ISSUE OF THESE CABLE SNAPPING SHOULD BE A CONCERN. I HAD MY 5 YEAR OLD NEXT TO ME WHEN THE 2ND ONE WENT AND IT JUST MISSED HER FACE. THE RECALL NEEDS TO BE ADDRESSED PROPERLY, SHOULD INCLUDE ALL THE EFFECTED PARTS OF THE DOOR CABLES MOTOR FUSES LATCHES COMPUTER COMPONENTS AND ANYTHING THE SERVICE CREW CONNECT TO THE ISSUE.THE SAFETY RISK OF THE DOOR NOT LATCHING PROPERLY IS THE DOOR MAY OPEN WHEN VEHICLE IS IN MOTION, INCREASING RISK OR INJURY OF VEHICLE OCCUPANTS. I HAVE HAD ONE OF MY SLIDING DOORS OPEN WHILE STARTING OFF ON A DRIVE ON MORE THAN ONE OCCASION. I HAVE 5 KIDS AND RUN MULTIPLE CAR POOLS, THEREFORE AT THE TIME I ASSUMED THAT ONE OF THE KIDS HIT THE BUTTON. NOW I'M NOT SO SURE. PLEASE LOOK INTO THIS RECALL AND GET AFTER TOYOTA TO MAKE IT RIGHT AS SOON AS POSSIBLE.THX