NHTSA Complaint #11488022 — 2011 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11488022
Vehicle 2011 TOYOTA SIENNA
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I have a Toyota Sienna 2011 XLE for 4 years and both doors stops randomly when opening and closing. My daughter was stuck in the car at least 10 times. She afraid to use the car because she repeatedly in danger of falling, the beep sound comes and the door stops suddenly. I used to drove my car leaving my door open once, because the door stuck and I couldn’t realize till I drove. I was lucky, my door didn't hit anyone or any car in the parking lot. The people were looking at my car with scary eyes. Obviously, It creates a safety risk for my family and the people around me. Because a lot of people have the same door problem, I informed Toyota. They responded, they have an extended coverage for the Power Sliding Door Cable Sub-Assembly but it’s expired on 09/16/2021. They know the problem and solved it temporarily without informing the owners and now they said, it’s over, you need to pay it. I am not asking for my seat covers replaced. It’s definitely a security issue, a suddenly stuck door can harm/kill passengers and people around. Toyota knows the problem but refuses to solve it. I don’t want to drive this car with knowing the risk of hurting anyone especially my 6 years old daughter. It’s so shame one of the biggest companies of the world produces risky cars and they continue to sell them with knowing. They shouldn’t risk the people in United States easily like that.

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