NHTSA Complaint #10981333 — 2016 HONDA HR-V

TO CANCEL A TIRE INFLATION WARNING AT APPROX. 17,000 MILES,I POPPED THE HOOD OF THE VEHICLE TO ACCESS THE NEGATIVE BATTERY CABLE WITH THE INTENTION OF DISCONNECTING +RECONNECTING TO CLEAR WARNING.INSTEAD I FOUND BOTH NEG.+POS. CABLES UNSECURED TO BOTH BATTERY POSTS.I CONTACTED AMERICAN HONDA TO REPORT THIS DEFECT,REQUEST A BATTERY REPLACEMENT,ELECTRICAL SYSTEM TEST+ERROR CODE RETRIEVAL.THIS EXTREMELY DANGEROUS SITUATION MAY HAVE PERMANENTLY DAMAGED THE VEHICLE+DESPITE MY NUMEROUS CALLS TO HONDA,I'VE YET TO RECEIVE A RESPONSE.THIS IS A BUILD, SALES+SERVICE PROBLEM THAT SHOULD NOT EXIST ON ANY NEW VEHICLE SOLD.SYMPTOMS PRIOR TO DISCOVERY=DIMMING HEADLAMPS@IDLE,POOR TRANSMISSION+ENGINE RESPONSE,REDUCED MILEAGE+INTERMITTENT BURNING SMELL.I WAS FORTUNATE MY VEHICLE NEVER DIED IN TRAFFIC OR CAUGHT FIRE.MY CASE NUMBER WITH HONDA=05755540.AGAIN, MY CONCERN IS THAT THE FACTORY IN MEXICO,THE SELLING DEALER IN TEMECULA AND THE FIRST SERVICING DEAER IN ANAHEIM(@10,000 SERVICE)NEVER VERIFIED THAT THE BATTERY CABLES WERE PROPERLY SECURED FOR SAFE OPERATION.MY MECHANICAL SERVICE EXPERIENCE+DUMB LUCK SHOULD NOT BE A SUBSTITUTE FOR HONDA'S FAILURE ON MULTIPLE LEVELS.SHORT OF "I'M VERY SORRY" FROM THE PERSON TAKING MY INITIAL COMPLAINT,HONDA HAS DONE NOTHING TO CORRECT THE DESCRIBED PROBLEM.