NHTSA Complaint #10981207 — 2017 MERCEDES-BENZ GLC300

ELECTRICAL SYSTEM issue reported to NHTSA

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Fire

Complaint Details

ODI Number	10981207
Vehicle	2017 MERCEDES-BENZ GLC300
Component	ELECTRICAL SYSTEM
Date of Incident	April 25, 2017
Date Filed	April 28, 2017
Mileage	3,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE ENGINE SUDDENLY WENT UP IN FLAMES WHILE DRIVING,MY WIFE SWITCHED OFF THE IGNITION AND GO OUT OF THE CAR. THERE WAS A BIG HOLE AND MERCEDES AUTHORIZED DEALER SIAD THIS IS A CATASTROPHIC EVENT. THIS CAR IS NEW PURCHASED ON OCTOBER 31ST 2016 MB SAYS THEY WILL REPLACE THE ENGINE AS IT IS IN WARRANTY, BUT SENTIMENTALLY WE ARE SO UPSET , IF THE FIRE WOULD HAVE CAUGHT ON TO GAS TANK. PLEASE SUGGEST. VEHICLE WAS IN MOTION AND SHE WAS DRIVING AT LESS THAN 30 MILES PER HOUR WHEN SHE NOTICED BURNING SMELL AND IMMEDITELY FUMES WERE COMING FROM THE AC VENTS. PLEASE SUGGEST OUR OPTIONS IN THIS CASE

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