NHTSA Complaint #10980522 — 2007 DODGE SPRINTER

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE SPRINTER CAB CHASSIS WINNEBAGO MOTOR HOME. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE CONTACT CALLED THE MANUFACTURER'S CUSTOMER ASSISTANCE CENTER WHERE AN APPOINTMENT WAS MADE FOR THE REPAIR. THE CONTACT WAS INFORMED BY THE DEALER THAT THEY WOULD ORDER THE PARTS FOR THE REPAIR. AFTERWARDS, THE DEALER INFORMED THE CONTACT THAT THEY WERE NOT AUTHORIZED TO PERFORM THE REPAIR AND ADVISED THE CONTACT TO CALL THE TRAILER CRAFT MANUFACTURER. THE CONTACT CALLED TRAILER CRAFT THE SAME DAY AND SCHEDULED AN APPOINTMENT, BUT WAS INFORMED THAT THEY COULD NOT FIND THE VIN INFORMATION FOR THE RECALL. THE CONTACT CALLED ANOTHER DEALER AND WAS INFORMED THAT THEY DID NOT PERFORM FACTORY RECALL REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.