NHTSA Complaint #10980314 — 2008 DODGE RAM 2500

MY FRONT LEFT TIE ROD IN MY TRUCK BROKE CAUSING EXTENSIVE DAMAGE. IT PUNCTURED A TIRE IN THE SIDEWALK WHICH IS NOT REPAIRABLE , CRACKED A WHEEL WHICH THEY DO NOT MAKE ANYMORE SO NEED TO REPLACE 4 TO MATCH AND BENT OR BROKE EVERY SINGLE COMPONENT IN THE STEERING LINKAGE SETUP. I HAVE MADE NUMEROUS ATTEMPTS FOR SOME HELP AND HAVE GOTTEN NONE. I HAVE SENT MULTIPLE EMAILS WITH NO REPLIES, TRIED THE CHAT SYSTEM ON THE MOPAR SITE AND THE PERSON (ALEX AV1129 EMPLOYEE NUMBER) WAS OF NO HELP EITHER. I HAVE PURCHASED A STEERING LINKAGE SETUP FROM LES SCHWAB FOR $649 BEFORE I KNEW THIS WAS A PAST RECALL ISSUE. I NEVER GOT ANY NOTIFICATION FOR THE RECALL OR DID I GET OFFERED THE BUY BACK OPTION. I ALSO CALLED MCCORD DODGE IN LONGVIEW WASHINGTON EXPLAINING MY ISSUE AND WAS TOLD BY A LAVONYA IN THE RECALL DEPT THERE'S NOTHING SHE CAN DO THIS IS AN ISSUE BETWEEN YOU AND CHRYSLER NOT YOU AND MCCORDS. I ALSO ASKED LAVONYA MY ADDRESS ON FILE AND SHE READ IT EXACTLY AND I RECEIVED NO NOTIFICATION FROM THEM EITHER. SHE WAS QUITE RUDE. SHE TOLD ME MOST PEOPLE DO ROUTINE MAINTENANCE AT MCCORDS AND THEY FIND OUT THESE ISSUES. I LET HER KNOW I DO MY OWN MAINTENANCE AND AM NOT REQUIRED TO DO BUSINESS WITH THEM SINCE MY WARRANTY HAS EXPIRED. PLEASE HELP THANKS [XXX] [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB