NHTSA Complaint #10980284 — 2004 FORD ESCAPE

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SUBFRAME WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRAME FRACTURED AND NEEDED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). THE CONTACT WAS INFORMED THAT THE DAMAGE WAS TOO EXTENSIVE TO BE REMEDIED PER THE RECALL. THE MANUFACTURER STATED THAT DUE TO THE AGE AND MILEAGE OF THE VEHICLE, ASSISTANCE WOULD BE DENIED. THE FAILURE MILEAGE WAS UNKNOWN.