NHTSA Complaint #10979835 — 2011 LEXUS ES

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10979835
Vehicle	2011 LEXUS ES
Component	AIR BAGS
Date of Incident	May 18, 2016
Date Filed	April 21, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

TAKATA RECALL. I RECEIVED A RECALL NOTICE ELEVEN MONTHS AGO. MAY 2016. I WAS TOLD THE REPLACEMENT WOULD TAKE PLACE IN LATE DECEMBER 2016 OR BY JANUARY 2017. IT IS NOW APRIL 21, 2017 AND AS OF THIS DAY NOTHING. TOYOTA HAS HAD AMPLE TIME TO RESOLVE THIS ISSUE. MY VEHICLE IS IN ZONE A RECALL. WE HAVE INQUIRED THROUGH LEXUS EVERY 60 DAYS, AS TO STAUS OF REPAIR/RECALL AND EACH TIME HAVE BEEN TOLD THERE IS NO INFORMATION OR REMEDY AVAILABLE AS YET. ONE YEAR IS AMPLE TIME TO FIND A SOLUTION TO THIS PROBLEM. WHAT IS MY RECOURSE AT THIS POINT?

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