NHTSA Complaint #10979683 — 2013 FORD ESCAPE

VEHICLE WAS IN DRIVE, THE ENGINE WAS MAKING A NOISE AND AFTER APPLYING THE BRAKE FOR A TURNING CAR IN FRONT OF ME, I WENT TO APPLY THE GAS AND IT WOULD NOT ACCELERATE. I PUT THE VEHICLE IN PARK, WHILE ON A STATE ROAD AND THEN MOVED THE GEAR SHIFT INTO DRIVE AND GOT IT TO A GARAGE ABOUT TWO BLOCKS AWAY FROM THE INCIDENT. SHUT THE VEHICLE OFF AND ONE OF THEIR MECHANICS TOOK IT FOR A DRIVE, CAME BACK AND SAID NOTHING WAS WRONG. SO I GOT IN THE CAR AND ABOUT 3 TO 4 MILES UP THE ROAD, IT STARTED ACTING UP AGAIN. I TOOK IT TO THE DEALERSHIP THAT I PURCHASED IT FROM AND AFTER REPLACING A WATER PUMP, COOLANT LEVEL SENSOR AND AXLE SEAL, THEY TOLD ME IT WAS FIXED, SO I WENT TO PICK IT UP. AFTER I PAID $822.08 FOR THE BILL, I DROVE THE VEHICLE A BLOCK AND THE INCIDENT OCCURRED AGAIN, SO I DROVE IT BACK TO THE DEALERSHIP AND TOLD THEM THAT THEY DIDN'T FIX THE ORIGINAL PROBLEM THAT I BROUGHT IT IN FOR. THEY CONTACTED ME THAT IT IS SOMETHING IN THE TRANSMISSION, WHICH IS VERY EXPENSIVE. NOW I AM LEFT WITH A YEAR OF CAR PAYMENTS ON A VEHICLE THAT ISN'T DRIVABLE. IT DOESN'T APPEAR THAT FORD OR THE DEALERSHIP IS GOING TO STAND BEHIND A DEFECTIVE PRODUCT. THE VEHICLE HAS NEVER BEEN DRIVEN OFF ROAD OR ABUSED, ACTUALLY I HAVE TAKEN IT FAITHFULLY FOR ALL RECALL REPAIRS AND SERVICING NEEDS.