NHTSA Complaint #10979359 — 2012 CHEVROLET SUBURBAN STRUCTURE:BODY

Complaint Details

ODI Number	10979359
Vehicle	2012 CHEVROLET SUBURBAN
Component	STRUCTURE:BODY
Date of Incident	April 10, 2017
Date Filed	April 19, 2017
Mileage	98,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

I HAVE 2012 CHEVY SUBURBAN 1500 LT. THE REAR TAILGATE UNLOCK AND LOCK INTERMITTENTLY CAUSING THE MANUAL LIFTGATE TO STAY AJAR OR STAY LOCK. THERE IS NO MANUAL RELEASE OR KEY ACCESS. IT ONLY UNLOCKS AND LOCK BY KEYFOB. ON ONE OCCASION, THE LIFTGATE OPENED WITHOUT NOTICED WHILE DRIVING PROMPTING THE CAR ALERT. IT WAS THEN CLOSED AND THE LIFTGATE STAYED IN THE LOCK POSITION (UNABLE TO UNLOCK WITH KEYFOB) AFTER DIAGNOSIS AT A LOCAL GMC DEALER, IT WAS DETERMINED THAT THE REAR LIFTGATE LOCK ACTUATOR FAILED. THE REPAIR WAS IN EXCESS OF $400.00

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