NHTSA Complaint #10979280 — 2014 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10979280
Vehicle	2014 FORD FUSION
Component	STEERING
Date of Incident	March 30, 2017
Date Filed	April 19, 2017
Mileage	22,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

LOST ABILITY TO STEER THE FUSION WHILE DRIVING. TOOK GREAT EFFORT TO KEEP ON THE ROAD AND STEER SAFELY. TOOK TO FORD DEALERSHIP AND WAS TOLD NEW STEERING GEAR WAS NECESSARY AND THAT WOULD COST $1600. CALLED FORD CUSTOMER SERVICE TO START A CASE AND THEN TOLD TO CALL DEALERSHIP BACK. THEY DID NOTHING TO ASSIST. CALLS TO FORD REGIONAL CUSTOMER SERVICE WERE NOT RETURNED. RECALLS ABOUT CORRODED BOLTS AND SOFTWARE REPROGRAMMING ARE NOT FIXING THE FUNDAMENTAL FLAW. THE CASE THAT IS UNDER LITIGATION IN CALIFORNIA IS EXACTLY WHAT IS WRONG WITH MY CAR. THE EPAS FAILED DUE TO A DESIGN FLAW AND FORD WILL NOT ACKNOWLEDGE IT NOR PAY FOR THE REPAIR. I DO NOT FEEL SAFE DRIVING THE VEHICLE NOW BECAUSE I DON'T KNOW WHAT ELSE FORD IS WITHHOLDING.

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