NHTSA Complaint #10979092 — 2008 VOLKSWAGEN TOUAREG

TL* THE CONTACT OWNS A 2008 VOLKSWAGEN TOUAREG. WHEN THE CONTACT'S HUSBAND ATTEMPTED TO START THE VEHICLE, IT FAILED TO START. THE CONTACT'S HUSBAND PROCEEDED TO LOOK UNDER THE HOOD TO SEE IF THE BATTERY NEEDED A JUMP; HOWEVER, NOTHING APPEARED ABNORMAL. WHEN ANOTHER ATTEMPT TO START THE VEHICLE WAS MADE, THE MANIFOLD EXPLODED ON TOP OF THE ENGINE, WHICH PRODUCED SMOKE AND CAUSED PLASTIC PIECES TO FLY EVERYWHERE. A PIECE OF PLASTIC STRUCK THE EYE OF THE CONTACT'S HUSBAND. MEDICAL ATTENTION WAS NOT NEEDED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DETERMINED THAT THE ISSUE WAS COMMON AND THE MANIFOLD NEEDED TO BE REPLACED, INCLUDING SEVERAL OTHER PARTS THAT WERE AFFECTED BY THE EXPLOSION. THE CONTACT WAS NOT ABLE TO RECALL THE PARTS THAT NEEDED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS REGARDING THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.