NHTSA Complaint #11322027 — 2008 VOLKSWAGEN TOUAREG

APRIL 21, 2008, MY WIFE FINISHED HER JOB AND CALLED ME THAT SHE WILL BE HOME SOON. FEW MINUTES LATER I GOT THE CALL FROM HER TELLING ME THAT SOMETHING HAS HAPPENED TO OUR 2008 VW TOUAREG THAT THERE WAS A BIG EXPLOSION AND SMOKE WAS COMING FROM UNDER THE HOOD. SHE WAS VERY DISTURBED NOT KNOWING WHAT JUST HAD HAPPENED. I ARRIVED AT THE SCENE AND NOTICED THAT HOOD HAD SOME DENTS FROM THE INSIDE OUT. I LIFTED THE HOOD AND SAW FUEL INTAKE MANIFOLD COMPLETELY DESTROYED. MY WIFE WAS SHAKING, PEOPLE FORM WORK WERE ASKING WHAT HAPPENED? I TOWED MY CAR TO VW SERVICE TO FIND OUT WHAT CAUSED THE EXPLOSION THEY COULD NOT PIN POINT WHAT REALLY CAUSED IT. I SEARCHED THE INTERNET AND FIND OUT THAT THIS IS NOT THE ONLY TIME IT HAS HAPPENED. WHEN CALLING VW OF CANADA I WAS TOLD, BECAUSE THE CAR HAS NO WARRANTY THEY CAN NOT DO ANYTHING AND I WILL HAVE TO PAY FOR THE REPAIR OUT OF MY OWN POCKET. MY WIFE CRIED WHEN I ASKED HER TO GET HER STUFF FROM THE VEHICLE, BEFORE IT WAS TOWED AWAY. I DO NOT KNOW HOW WILL I PERSUADE HER TO DRIVE THIS CAR AGAIN OR EVEN TO BUY ANOTHER VOLKSWAGEN. WE OWN A 2017 VW GOLF AS WELL. DO I WANT TO KEEP IT? I DO NOT THINK SO. MY FATE IN VW HAS DIMINISHED. I ALWAYS TOLD EVERYBODY THAT THIS IS A CAR FOR PEOPLE TO ENJOY. WAS I WRONG?