NHTSA Complaint #10978762 — 2002 MAZDA TRIBUTE

TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE HEARD NEAR THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS INDICATED THAT THEY PERFORMED A MANUFACTURER RECALL FOR THE SUB-FRAME, UPPER AND LOWER CONTROL ARMS BUT THE CONTACT WAS UNCERTAIN IF THE DEALER ACTUALLY COMPLIED AND REPLACED THE PARTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR FURTHER INSPECTION AND DIAGNOSIS. THE MANUFACTURER RECALL FAILED TO PROVIDE A SOLUTION BECAUSE THE CONTACT CONTINUED TO HEAR THE ABNORMAL NOISE IN THE FRONT OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 06/13/17*LJ