NHTSA Complaint #10972194 — 2007 NISSAN XTERRA

NISSAN DEALERSHIP NOTIFIED ME ABOUT NEEDING TO REPLACE THE ENTIRE TIMING CHAIN SYSTEM. AFTER DOING RESEARCH, IT IS EVIDENT NISSAN KNEW ABOUT FAULTY TIMING CHAIN TENSIONERS AND GUIDES THAT IT WAS USING ON CERTAIN MODEL YEAR XTERRAS, INCLUDING 2007. IF TIMING CHAIN FAILS WHILE VEHICLE IS IN MOTION, IT CAN LEAD TO CATASTROPHIC ENGINE FAILURE AND A $8000+ REPAIR BILL FOR A NEW ENGINE. NISSAN KNOWING ABOUT THIS PROBLEM SENT SERVICE BULLETINS TO ITS SERVICE CENTERS BUT DID NOT INFORM CONSUMERS ABOUT THE PROBLEM. THE TIMING CHAIN SHOULD BE GOOD FOR THE LIFE OF THE ENGINE, BUT NOW MY LOCAL DEALERSHIP IS TELLING ME IT IS GOING TO COST AT LEAST $1900 TO REPLACE THE TIMING CHAIN AND ALL COMPONENTS. NISSAN KNEW THE COMPONENTS ARE FAULTY AND YET DON'T CARE ENOUGH TO INFORM CONSUMERS. THIS ISN'T THE FIRST TIME THIS HAS HAPPENED. NISSAN KNEW THAT THE TRANSMISSION COOLERS ON SAME MODEL YEAR WERE FAULTY AND DID NOT INFORM CONSUMERS. CLASS ACTION LAWSUIT FORCED NISSAN TO FACE THE MUSIC, BUT CONSUMERS STILL HAD TO PAY OVER $2000 OUT OF POCKET TO REPLACE TRANSMISSION, TRANSMISSION COOLER, AND RADIATOR.