NHTSA Complaint #11691704 — 2007 NISSAN XTERRA

I took my 2007 Nissan Xterra to the dealer on 08/04/2025 to complete the air bag safety recall. The dealer performed the recall service, but the recall status has not been updated in the system or on the NHTSA website. It still shows as “incomplete.” Because the recall remains listed as open, I am unable to pass my brake and light inspection or complete my vehicle registration with the DMV. I have contacted the dealer and Nissan customer service multiple times, but they have not corrected the recall record or provided a timeline for when it will be updated. The recall has technically been completed, but Nissan’s failure to update the record is preventing my vehicle from being legally inspected and registered. I am requesting NHTSA’s help to ensure the manufacturer updates the recall status properly.