NHTSA Complaint #10971894 — 2013 HYUNDAI SONATA STRUCTURE:BODY

Complaint Details

ODI Number	10971894
Vehicle	2013 HYUNDAI SONATA
Component	STRUCTURE:BODY
Date of Incident	April 4, 2017
Date Filed	April 11, 2017
Mileage	102,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. THE CONTACT STATED THAT THERE WAS A RATTLING NOISE UNDERNEATH THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER SIDE COIL SPRING WAS FRACTURED AND NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE PART FOR THE REPAIR WAS BEING ORDERED AND THE VEHICLE WAS STILL ABLE TO BE DRIVEN. SIX DAYS LATER, WHILE DRIVING APPROXIMATELY 25 MPH A SUDDEN LOUD CRUNCH NOISE OCCURRED AND THE DRIVER SIDE FRONT END OF THE VEHICLE DROPPED. THE VEHICLE WAS TOWED. THE DEALER DIAGNOSED THAT THE FRONT DRIVER SIDE COIL SPRING HAD DETACHED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 102,000. UPDATED 06/02/17*LJ *CN

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