NHTSA Complaint #10971547 — 2017 GMC ACADIA

THE STEERING HAS LOCKED BRIEFLY 3 TIMES WHILE DRIVING ON THE FREEWAY WITHIN THE LAST FEW WEEKS. THE FIRST TIME I WAS CHANGING LANES ON I-8 GOING ABOUT 45 MPH. THE NEXT TIME I WAS TAKING A FREEWAY EXIT RAMP FROM I-805 TO THE I-8 DECELERATING AND HAD NO CONTROL AS I TURNED THE WHEEL TO MANEUVER THROUGH THE CURVE. THIS PAST SATURDAY, 4/8, I WAS EXITING I-805 AT SORRENTO VALLEY ROAD AND THE STEERING LOCKED FOR OVER 2 SECONDS. I ORIGINALLY THOUGHT THIS WAS A SUSPENSION ISSUE. HOWEVER, I FINALLY RECEIVED SERVICE RECORDS FROM HOEHN GMC IN CARLSBAD ON 4/7 THAT STATED THERE WAS AN ISSUE WITH THE VEHICLE BEFORE I TOOK DELIVERY. THE SERVICE RECORD STATES '40 DTC P16E5 SENSOR COMM CIRCUIT 3 HIGN VOLTAGE' AND A PART WAS REPLACED. HOWEVER, I PICKED UP THE VEHICLE ON 3/2 AND THE SERVICE INVOICE HAS A DATE OF 3/22. I HAVE NOT BEEN BACK TO THE DEALER SINCE 3/2. I HAD TO LEAVE THE VEHICLE AT THE DEALER ON 2/28 WHEN I SIGNED THE LEASE AGREEMENT BECAUSE THE DEALERSHIP TOLD ME THE TRANSMISSION WAS STILL LOCKED. WHEN I PICKED UP MY VEHICLE ON 3/2, I NOTICED THE VEHICLE HAD 34 ADDITIONAL MILES SINCE MY INITIAL INSPECTION ON 2/28. AFTER SEVERAL UNANSWERED EMAILS AND PHONE CALLS TO JERRY BRUMMET OVER THE LAST MONTH, HE FINALLY SENT ME THE SERVICE RECORDS TO SHOW THE REASON FOR THE ADDITIONAL MILEAGE. THIS SURPRISED ME BECAUSE I WAS NEVER NOTIFIED OF AN ISSUE WHEN I PICKED UP THE VEHICLE, NOR DID I RECEIVE ANY SERVICE RECORDS. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND WOULD HAVE TAKEN IT IN FOR SERVICE SOONER HAD THE DEALERSHIP NOTIFIED AND PROVIDED THE SERVICE RECORDS INDICATING THERE WERE FACTORY DEFECTS PRIOR TO MY RECEIVING IT. I PLAN TO TAKE THE VEHICLE TO ANOTHER DEALERSHIP FOR SERVICE IN THE MEANTIME. ULTIMATELY, I AM CONCERNED THIS IS A REPEAT SAFETY PROBLEM THAT MAY LEAD TO AN ACCIDENT OR OTHER BODILY INJURY.