NHTSA Complaint #10971472 — 2014 SUBARU XV CROSSTREK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10971472
Vehicle 2014 SUBARU XV CROSSTREK
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 79,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

FIRST NOTICED MY HORN WAS NOT WORKING, THEN MY IPHONE WAS NO LONGER SINQUED TO THE CAR. WHEN I USED THE SWITCHES ON THE STEERING WHEEL WITBTBE RADIO, THEN THE NAVIGSTION SCREEN STARTED BLINKING ON AND OFFF, THEN WWNT NLAVK. BUR NEXT DAY THE NAVIGATION SCREEN CAME BACK ON BUT STILL NO HORN AND NOT ANLE TO SINQUE IPHONE. I MADE APPOINTMENT WITH MCCURLEY SUBARU IN PASVO, WA AND AFTER CHECKING IT OUT THE DESLER TOLD ME THE WIRING CONNECTOR IN THE STEERING COLUMN, BEHIND THE AIR BAG WAS DEFECTIVE AND WOULD COST MORR THAN $400 TO REPLACE. THE DEALER LET ME DRIVE MY DUBARU BACK TO PENDLETON A D I HAVE AN APPOINTMENT TO HAVE THE NEW WIRING CONNECTOR INSTALLED MONDAY, 4/10/17. OVER THE WEEKEND I FOUND REPORTS ON CAR ADVICE SITE STATING THE 2012-2014 XV CROSSTREK MODELS LIKE MINE WERE RECALLEDTO FIX THIS WIRING CONNECTOR PROBLEM. APOARENTLY THERE IS A METAL PLATE NEAR THE WIRING CONNECTOR THAT GETS HOT AND MELTD SOME OF THE WIRING. THE SYMPTOMS LISTED ARE EXACTLY LIKE MINE. HOWEVER, SUBARU NEVER NOTIFIED ME OF THE RECALL, NOR DID MCCURLEY SUBARU DEALER WHEN THEY QUOTED ME A $400 PLUS TO FIX OR REPLACE THE DEFECTIVE WIRING CONNECTOR. ON ANOTHER ISSUE, MY SUBARU HAS BEEN BURNING MORE THAN A QUART OF OIL BETWEEN OIL CHANGES. WHEN I HAD MCCURLEY DI COMSUMPTION REQUEST THEY SAID IN 1,000 MILES IT WAS USING A FOURTH OF A QUART, NOT ENOUGH TO REPLACE ENGINE SHORT BLOCK, AFTER THEY DID CONSUMPTION TEST IT IS USING LESS OIL, SO ZI WONDER IF THEY PUT STP OR SIMILAR PRODUCT IN MY OUT SO MY CAR BURNS LESD OOL UNTIL IT PASSES 100,000 MILES. FRUSTRATING TO HAVE SO MANY PROBLEMS WITH MY FIRST SUBARU.

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