NHTSA Complaint #10970833 — 2011 MERCURY MILAN

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10970833
Vehicle	2011 MERCURY MILAN
Component	STEERING
Date of Incident	March 29, 2017
Date Filed	April 5, 2017
Mileage	74,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

WENT TO BACK OUT OF THE DRIVEWAY FOR WORK, AND GOT AN ALARM AND THE POWER STEERING ASSIST FAULT INDICATION. TURNED THE WHEEL AND HAD NO ASSIST. RETURNED TO THE DRIVEWAY, SHUT THE CAR OFF, AND CONTACTED FORD DEALER. WAS INFORMED THAT WHILE THERE WAS A RECALL IN EFFECT (15S18) MY CAR WAS NOT COVERED, SO I WOULD HAVE TO PAY FULL PRICE. NOT SURE HOW I CAN HAVE THE EXACT PROBLEM, INCLUDING THE DTC C200D WHICH INDICATES REPLACEMENT IS REQUIRED. AND NOT BE COVERED. WAS ABLE TO DRIVE TO THE DEALER (ABOUT 2 MILES) FOR THE REPAIR. I AM HOPING YOU INSIST THAT FORD EXPAND THIS RECALL SINCE IT IS OCCURRING OUTSIDE THE CURRENT VIN LISTINGS. I'M JUST GLAD IT DIDN'T HAPPEN AT SPEED ON THE HIGHWAY AT RUSH HOUR.

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