NHTSA Complaint #10970482 — 2009 VOLKSWAGEN TIGUAN

67,000 MILES ON AN 8 YEAR OLD TIGUAN MAJOR FAILURE OF THE REAR MAIN OIL SEAL, FOLLOWED 3 DAYS LATER BY THE FAILURE OF THE TIMING CHAIN AND TENSIONER. BOTH THE SEAL AND THE TENSIONER ARE NOTED POINTS OF FAILURE AND VWOA IS NOT STANDING BEHIND THE KNOWN ISSUE AND OR QUALITY ISSUES REGARDING THESE PARTS. REAR MAIN SEAL BROKE DURING A HIGHWAY DRIVE, NO CHECK ENGINEER LIGHT APPEARED, OIL WAS ALMOST COMPLETELY DRAINED FROM THE CAR AND NO LOW OIL PRESSURE LIGHT CAME ON. THE ONLY INDICATION OF THE FAILURE WAS THE POOL OF OIL UNDER THE CAR WHEN THE CAR WAS PARKED. AFTER REPAIR OF THE REAR MAIN SEAL, CAR RAN FINE FOR 3 DAY AND THEN THE TIMING CHAIN SLIPPED CAUSING SEVER ENGINE SHAKE. CAR WAS STATION ARE WHEN THIS OCCURRED AND CAR WAS IMMEDIATELY TOWED TO THE DEAL FOR DIAGNOSTIC. FAILURE OF THE TENSIONER ON THE TIMING CHAIN WAS THE CONTRIBUTING FACTOR AND LOW OIL PRESSURE CAN CAUSE THE FAILURE ACCORDING TO RESEARCH OF THIS PARTICULAR ISSUE. THE FAILURE OF THE REAR MAIN SEAL COULD HAVE CAUSED ENGINE FAILURE AT A HIGH RATE OF SPEED AND WITH NO WARING LIGHTS OR CHECK ENGINE LIGHTS THE DRIVE IS UNAWARE OF THE CONDITION. IN DISCUSSION WITH VWOA THEY ARE NOT INTERESTED IN STANDING BEHIND THE QUALITY OF THE ENGINE AND OFFER NOT ASSISTANCE TO HELP COVER THE COST OF THE DEFECTIVE, INTERNAL PARTS, THAT A CONSUMER WOULD HAVE NO UNDERSTANDING OF HOW TO CHECK OR CONFIRM CONDITION WITHOUT EITHER THE MANUFACTURER OR THE DEALER MAKING A POINT TO CHECK DURING NORMAL SERVICE INTERVALS. THE TENSIONER HAS AN EXISTING TSB NOTING THE PROPENSITY OF THE TIMING CHAIN TO SLIP AND THE TENSIONER TO FAIL.