NHTSA Complaint #10970165 — 2010 VOLKSWAGEN EOS

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10970165
Vehicle	2010 VOLKSWAGEN EOS
Component	AIR BAGS
Date of Incident	February 9, 2016
Date Filed	April 3, 2017
Mileage	7,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TAKATA RECALL: MY CALL WAS RECALLED IN FEBRUARY OF 2016 FOR REPLACEMENT OF THE AIR BAG INFLATOR. AFTER NUMEROUS CALL TO REQUEST THE NEW PART & AFTER CHECKING IN PERSON AT THE NORM REEVES VOLKSWAGEN DEALERSHIP (IRVINE, CA) IN NOVEMBER OF 2016, THEY STILL CANNOT REMEDY THE SITUATION. THE DEALERSHIP CLAIMS THAT IT ONLY RECEIVES A FEW PARTS EACH WEEK! THEY JUST TODAY (4-3-17) PUT ME ON A LIST AND WILL SUPPOSEDLY CALL WHEN THE PART COMES IN FOR MY MAKE & MODEL. FOR A LIFE THREATENING RECALL SITUATION, THIS IS COMPLETELY UNACCEPTABLE!! WHY DIDN'T THEY PUT ME ON "THE LIST" WHEN I CALLED THE PRIOR TIME? OR WHEN I COMPLAINED IN PERSON DURING MY SERVICE LAST NOVEMBER? VOLKSWAGEN OBVIOUSLY DOES NOT CONSIDER THIS RECALL A PRIORITY. PLEASE PRESSURE THEM TO REPLACE THESE DEFECTIVE INFLATORS IMMEDIATELY!!

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