NHTSA Complaint #10970037 — 2010 LEXUS ES350

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10970037
Vehicle	2010 LEXUS ES350
Component	AIR BAGS
Date of Incident	January 5, 2015
Date Filed	April 2, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PR

Consumer Description

I AM STILL WAITING FOR THE TAKATA AIRBAGS (ABOUT 1.5-2 YRS) TO BE REPLACED DUE TO THE RECALL BUT DEALER JUST SAYS NOTHING CAN BE DONE UNTIL AIRBAGS ARE RECEIVED. IN ADDITION, MY DASHBOARD HAS BEEN MELTING FOR THE LAST THREE YEARS AND NOW HAS BECOME A SAFETY ISSUE BECAUSE THE GLARE BLOCKS MY LINE OF VISION DURING THE DAY AND AT NIGHT DUE TO THE REFLECTION OF THE LIGHTS.I TOLD THE DEALER ABOUT THIS ISSUE AS WELL AS LEXUS CUSTOMER SERVICE BUT I AM JUST TOLD THAT 2010 IS NOT INCLUDED IN THE RECALL CAMPAIGN. I HAVE BEEN UNABLE TO TAKE AN ACCURATE PICTURE BECAUSE THE GLARE/LINE OF VISION BLOCKAGE IS HARD TO SEE.

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