NHTSA Complaint #10969860 — 2013 FORD EDGE

ISSUE OCCURRED TWICE IN MY CAR WITHIN A MONTH. 1ST ONE, I WAS DRIVING ON HIGHWAY WITH MY FAMILY IN SPEED OF AROUND 60 MILE/HOURS DUE TO TRAFFIC, ALL OFF SUDDEN A MESSAGE POOPED UP ON MY SCREEN TO PARK THE CAR. AS I WAS DRIVING INNER LANE SO COULD NOT PARK ON SHOULDER SIDE BUT PARKED INNER SIDE WHICH WAS VERY DANGEROUS. CAR LOST POWER AND DID NOT START BUT HEATER WAS ON WITH HIGH HEAT AND FAN. ALL LIGHTS WERE OFF COULD NOT SWITCH ON EMERGENCY LIGHTS. I TOWED MY CAR TO LOCAL SHOP IN THAT TOWN TO FIND THE ISSUE BUT THEY COULD NOT FIND ANYTHING. THEY COULD MANAGE TO SHUT OFF THE HEATER AND NEXT DAY IT WORKED BUT THEY ASKED ME TO TAKE TO FORD DEALER SHOP. I TOOK THE CAR TO FORD DEALER SHOP IN MY TOWN BUT THEY ALSO DID NOT FIND ANY ISSUE AND ASSURE THAT ISSUE WILL NOT HAPPEN AGAIN AND SAFE TO DRIVE. WHICH WAS STRANGE TO ME THAT WITHOUT KNOWING THE ACTUAL REASON HOW THEY CAN BE SO SURE THAT THIS CAR IS SAFE TO DRIVE AGAIN. 2ND INCIDENT WAS IN LOCAL STREET WHEN MY WIFE WAS REVERSING THE CAR FROM THE DRIVEWAY THEN STARING SUDDENLY LOCKED AND CAR GOT SHUT OFF. AS CAR WAS MIDDLE OF THE ROAD WITH BABY SO FEW PEOPLE CAME TO HELP AND PUSH THE CAR BACK INTO THE DRIVEWAY. MY WIFE TRIED TO START AGAIN AND CAR GOT STARTED. WE TOOK THE CAR TO FORD DEALER SHOP AGAIN AND AGAIN THEY DID NOT FIND ANY ISSUE. FORD GAVE US CAR BACK AND MAKE SURE THAT THIS CAR IS SAFE TO DRIVE.