NHTSA Complaint #10969757 — 2009 SUBARU OUTBACK UNKNOWN OR OTHER

Complaint Details

ODI Number	10969757
Vehicle	2009 SUBARU OUTBACK
Component	UNKNOWN OR OTHER
Date of Incident	March 15, 2017
Date Filed	March 31, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DC

Consumer Description

TAKATA RECALL - THE LETTER FROM NHTSA VIA SUBARU RE. THE RECALL WAS MISLEADING. 1. IT SAID THE REPAIR WOULD TAKE APPROX. 1 HOUR 48 MINUTES. IT TOOK ALL DAY. I UNEXPECTEDLY HAD TO LEAVE THE CAR OVERNIGHT AT GREAT INCONVENIENCE TO ME. 2. THE DIRECTIVE NOT TO LET ANYONE RIDE IN THE FRONT PASSENGER SEAT WAS IMPOSSIBLE BECAUSE WE HAVE FOUR PEOPLE AND ONLY ONE CAR! ALSO, THIS OBVIOUSLY MEANS I HAVE BEEN DRIVING A DANGEROUS CAR FOR 8 YEARS! 3. WHEN I COMPLAINED TO SUBARU OF AMERICA THEY SAID THE WORDING OF THE RECALL LETTER WAS ENTIRELY NHTSA'S. ASSUMING SUBARU'S ASSERTION IS TRUE, YOUR COMMUNICATION ABOUT THIS MATTER WAS HORRIBLE, MISLEADING AND FRIGHTENING.

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