NHTSA Complaint #11697677 — 2009 SUBARU OUTBACK

The contact owns a 2009 Subaru Outback. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, the brake pedal was extremely soft. The contact stated that the vehicle required an extended distance to slow down or come to a complete stop, prompting the contact to discontinue driving the vehicle. The brake warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the braking system due to brake fluid leaks. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V311000 (Service Brakes, Hydraulic), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 188,000.