NHTSA Complaint #10969734 — 2008 SUBARU LEGACY

TAKATA RECALL I RECEIVED A NOTICE IN DECEMBER 2016 THAT MY PASSENGER AIRBAG HAD A RECALL AND THAT THERE WERE PLENTY OF PARTS SO I COULD CALL MY SUBARU DEALER AND HAVE THEM FIX IT. I DID CALL THEM AND THEY SAID THAT THEY DID NOT HAVE PARTS YET AND THAT IT WOULD BE A FEW WEEKS AND THEY WOULD CALL ME TO MAKE AN APPOINTMENT. I CALLED AGAN TODAY, 3/31/17 AND I GOT THE SAME STORY THAT THEY WON'T HAVE PARTS FOR A FEW WEEKS AND THAT THEY WILL CALL ME. I MENTIONED THAT I HAD ALREADY HEARD THAT THREE MONTHS AGO AND SHE SAID THAT IT WAS BECAUSE OF TAKATA AND THERE WAS NOTHING THEY COULD DO. THIS IS A RIDICULOUS AMOUNT OF TIME FOR ME TO BE EXPECTED TO NOT BE ABLE TO USE MY CAR, OR TO DRIVE A POTENTIALLY DANGEROUS VEHICLE. THE FIRST TIME I CALLED THEY SAID I MIGHT BE PROVIDED WITH A RENTAL CAR BUT EVERY ONE I TALKED TO SAID IT WAS FINE TO DRIVE MY CAR. IT IS ONLY FINE TO DRIVE IT IF I DO NOT END UP IN A WRECK THAT CAUSES THE AIRBAGS TO GO OFF, WHICH IS NOT SOMETHING THAT A PERSON CAN REALLY PLAN FOR. SUBARU HAS NOT BEEN ABLE TO FIX THIS PROBLEM IN A TIMELY MANNER LIKE THEY SAID THEY WOULD.