NHTSA Complaint #10969646 — 2011 DODGE AVENGER

I RECEIVED A RECALL ON MY 2011 DODGE AVENGER BACK IN NOVEMBER 2016. I CALLED THE RECALL COMPANY LISTED ON THE RECALL NOTICE AND INFORMED THEM OF THE VIN ON MY VEHICLE. THEY TOLD ME THAT THEY DID NOT HAVE THE PARTS AND WOULD CONTACT ME WHEN THEY DID. GREAT!! I THEN CALLED STOCKTON DODGE AND INFORMED THEM IF THE SAME INFORMATION IN WHICH I GOT THE SAME ANSWER. I WAS PRETTY UNDERSTANDING AT FIRST. THEN TWO MONTHS PASS AND NO CALL OR EMAIL. I THEN CALL BOTH BACK AND GET THE SAME ANSWER. AGAIN TRYING TO BE UNDERSTANDING. AT THIS POINT I STARTED RESEARCHING THE RECALL AND FOUND THE INFORMATION ABOVE. I ASKED SEVERAL OUTSIDE SOURCES AND THEY INFORMED ME IF IT WAS SAFETY RELATED. (WHICH IF I'M NOT MISTAKEN IT IS) TO GO TO THE DEALERSHIP AND DEMAND TO HAVE THE VEHICLE FIXED. AT THIS POINT IT'S TWO MONTHS LATER AND I HEAD OVER TO STOCKTON DODGE CHRYSLER JEEP RAM . ALSO AT THIS POINT MY SEAT BELT PRETENSIONER IN THE PASSENGERS SEAT IS JAMMED AND THE END IS STUCK BUCKLED. I GO INTO THE SERVICE CENTER AND INFORM THEM THERE IS A RECALL ON MY CAR AND I'VE BEEN WAITING MONTHS FOR THE PARTS TO COME IN. I ALSO INFORM THEM IF THE SEAT BELT ISSUE. ALL THEY TELL ME IS THAT THE PARTS AREN'T IN AND THE ONLY WAY TO HAVE IT DONE NOW IS IF IT IS SAFETY RELATED. THEY PULL UP THE RECALL, SCANNING IT AND TELL ME IT'S NOT SAFETY RELATED. I WAS AMAZED BY WHAT I HEARD. THEN THE ONE SERVICE WORKING TOLD ME THERE WAS NO ONE THERE TO CHECK MY SEAT BELT AT THE TIME. I THEN ASKED THE INDIVIDUAL HOW IT WASN'T SAFETY RELATED WHEN THERE WAS A POSSIBILITY MY AIRBAGS WOULDN'T DEPLOY AND MY CARS SEAT BELT WAS ALREADY NOT WORKING. HE LOOKED AT ME WITH A BLANK STARE AND AGAIN TOLD ME THEY DIDN'T HAVE THE PARTS. I LEFT PRETTY UPSET. HOW DOES A COMPANY SELL U A CAR THAT IS NOT SAFE, THEN KNOWING IT'S NOT SAFE' DO NOTHING ABOUT IT. IT'S OUTRAGEOUS. TILL THIS DAY MY VEHICLE HAS NOT BEEN FIXED.