NHTSA Complaint #10968817 — 2015 FORD EXPLORER
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 10968817 |
| Vehicle | 2015 FORD EXPLORER |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 34,448 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
JULY 29, 2016 WE BOUGHT A USED 2015 FORD EXPLORER SPORT 4X4. SOMEWHERE AROUND OCT 2016 WE NOTICED EXHAUST FUMES SMELL INSIDE THE CABIN OF THE CAR. IT S ME TO BE MORE NOTICEABLE WHEN VEHICLE WAS UNDER HIGH ACCELERATION. TOOK IT TO FORD DEALER 10-12-16 WHERE THEY FOUND TAILGATE SEAL LEAKING AND IT WAS REPLACED. COUPLE WEEKS WENT BY AND SMELLED THE SAME ODOR AGAIN, TOOK IT BACK TO FORD DEALER ON 10-31-16, THEY SAY COULD FIND ANYTHING. CRAZY BECAUSE WHEN I LET AND ACCELERATED ON IT YOU COULD SMELL IT. WHEN YOU TAKE OFF FROM A STOP SIGN GETTING UP TO SPEED, PULLING OUT ONTO FREEWAY OR PASSING TRAFFIC YOU CAN SMELL IT. MY HUSBAND GOT A GAS MONITOR THAT THEY USE FOR MANHOLES AND I DROVE WITH IT FOR A FEW DAYS AND THE CO2 MONITOR WENT OFF AND WE HAVE A VIDEO. WE CALLED FORD DEALER AND SENT VIDEO AND THEY SAY WE NEED TO CALL FORD DIRECT. I HAVE BEEN RESEARCHING THIS ISSUE ON THE INTERNET AND FORD DOES NOT WANT TO DO ANYTHING ABOUT THIS PROBLEM. I CAN TELL YOU ON 3 DIFFERENT OCCASIONS THAT I HAVE GOTTEN DIZZY FROM THE FUMES AND HAD TO ROLL WINDOWS DOWN AND IT HAS GIVEN MY DAUGHTER SEVERE HEADACHE. I BOUGHT THIS USED CAR AS I CAN'T AFFORD A NEW ONE AND THIS IS MY ONLY MEANS OF TRANSPORTATION. I AM MAKING A GOOD SIZE CAR PAYMENT AND IT IS VERY FRUSTRATING THAT THIS VEHICLE HAS THIS ISSUE AND FORD CAN'T FIX IT. IT IS NOW MARCH 2017 AND STILL HAVING EXHAUST SMELL ISSUE.
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