NHTSA Complaint #10968798 — 2015 FORD EXPLORER

WE OWN A 2015 FORD EXPLORER THAT WE BOUGHT NEW. SINCE WE BOUGHT IT IT HAS BEEN SERVICED AT THE DEALERSHIP AND WE HAVE HAD THEM LOOK AT IT MANY TIMES. I FINALLY CONVINCED THEM TO DO A REPAIR ON IT AFTER I TOLD THEM ABOUT A TECH BULLETIN. THEY KEPT IT A FEW DAYS AND DONE SOMETHING TO IT (NOT SURE WHAT) AND TOLD US IT WAS REPAIRED. WE RESUMED DRIVING IT AND SINCE THE REPAIR WE HAVE TOLD THEM WE CAN STILL SMELL THE SAME THING AS BEFORE. THE DEALERSHIP HAS LOOKED AT IT MANY TIMES SINCE THEN AND HAS ALSO DROVE IT AND CONTINUE TO TELL US THEY CAN'T SMELL IT AND NOTHING IS WRONG. NOW MY WIFE AND I CAN SMELL IT EVERYTIME WE CROSS OVER THE MOUNTAINS TO GO TO TOWN AND HAVE TOLD THEM THAT YOU HAVE PUT THIS VEHICLE UNDER A LOAD TO GET IT TO SMELL. THEY STILL CONTINUE TO SAY THEY HAVE DONE EVERYTHING WE HAVE ASKED AND THEY CAN'T SMELL. NOW THAT I HAVE RESEARCHED THIS ISSUE I'M NOW CONCERNED ABOUT THE HEALTH OF MY FAMILY DRIVING AND RIDING IN THIS EXPLORER. SOMEONE PLEASE HELP ALL OF THOSE WHO ARE HAVING THIS ISSUE BEFORE SOMEONE GET HURT OR KILLED. THE DEALERSHIP HAS DOCUMENTS CONCERNING THIS ISSUE ON OUR VEHICLE AND I HAVE DOCUMENTATION ON IT AS WELL. HOWEVER I DO NOT HAVE IT SCANNED INTO MY COMPUTER TO SEND TO YOU. IF YOU NEED A COPY OF THIS PLEASE CONTACT ME AND I WILL MAIL IT TO YOU.