NHTSA Complaint #10967967 — 2013 FORD FUSION

I'LL MAKE IT SHORT. I'M EXPERIENCING THE FAILING THROTTLE BODY THAT FORD HAS ISSUED A CUSTOMER SATISFACTION PROGRAM FOR, INCLUDING 2013 FUSIONS. THERE'S ARTICLES ALLOVER GOOGLE COVERING THIS TOPIC AND IM SURE THE NHTSA HAS HEARD OF IT BECAUSE THEY WERE PURSUING A RECALL AND FORD WENT AHEAD AND DID THE CUSTOMER SATISFACTION PROGRAM. IT OCCURS ABOUT ONCE EVERY 5-10K MILES. WHICH FOR ME IS ABOUT EVERY OTHER MONTH. HOWEVER, THEY REFUSE TO SERVICE MY VEHICLE BECAUSE THEY SAY MY VIN IS NOT INCLUDED IN THE PROGRAM. I FIND IT DISAPPOINTING THAT THEY ADMIT THERE IS A FAULT AND IT'S COMMON KNOWLEDGE AMONG THE MECHANICS THAT THE SENSOR INSIDE THE THROTTLE BODY COVER IS KNOWN TO GO BAD, BUT MY VIN JUST DIDN'T MAKE THE MAGIC "LIST" OF VINS INCLUDED TO BE COVERED. I CALLED THE FORD CUSTOMER HELP AND THEY BASICALLY TOLD ME THAT YES, IT'S UNSAFE AND I SHOULD GET IT FIXED, BUT NO SINCE MY VIN IS NOT INCLUDED (EVEN THOUGH I'M IN A 2013 FUSION, WHICH IS INCLUDED IN THE PROGRAM) I HAVE NO COVERAGE FROM THE PROGRAM. IT'S LEFT ME STRANDED ON THE SIDE OF BUSY 5 LANE HIGHWAYS IN DETROIT AND LANSING, WITH CARS STILL GOING BY AT 80MPH WHILE I HAVE TO POWER OFF MY CAR TO LET THE SENSOR RESET AND THEN TURN IT BACK ON AND THE CAR ACTS LIKE NOTHING WAS EVER WRONG.