NHTSA Complaint #10967956 — 2007 TOYOTA RAV4

WE HAVE A 2007 TOYOTA RAV 4 THAT HAS BEEN EXPERIENCING EXCESSIVE OIL CONSUMPTION PROBLEM FOR AT LEAST THE PAST TWO YEARS. WE HAVE BROUGHT IT IN THE OUR MECHANIC ON MULTIPLE OCCASIONS AND ALSO TO THE DEALERSHIP. THERE WAS A RECALL NOTICE LAST YEAR AND WE HAD THE REQUIRED TESTING DONE TWICE IN FEBRUARY AND MARCH OF 2016 BY THE DEALERSHIP AND THEY CLAIMED THE CAR PASSED THE TEST AND WAS NOT DEFECTIVE. HOWEVER THE PROBLEM CONTINUES TO HAPPEN. THE WE HAVE AN EXTENDED WARRANTY ON THE CAR AT THE TIME OF THE TESTING WHICH HAS ONLY JUST EXPIRED IN OCTOBER 2016. THIS PROBLEM WAS IDENTIFIED PRIOR TO THE EXPIRATION OF OUR WARRANTY BUT TOYOTA CLAIMED THERE WAS NO PROBLEM WITH THE VEHICLE. WE HAVE ALWAYS FOLLOWED THE MANUFACTURERS SUGGEST MAINTENANCE SCHEDULE AND HAVE THE SERVICE RECORDS IN OUR POSSESSION. IN THE LAST YEAR TO 18 MONTHS TO TWO YEARS WE WOULD HAVE TO BRING THE CAR IN MORE FREQUENTLY THAN THE MFG RECOMMENDED SERVICE SCHEDULE, AS IT WAS NOT MAKING MORE THAN 2000 MILES BEFORE THE CHECK OIL LIGHT WOULD COME ON. MOST RECENTLY AS LITTLE AS 1200 MILES.