NHTSA Complaint #10967920 — 2016 TESLA MODEL X

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 10967920
Vehicle 2016 TESLA MODEL X
Component SUSPENSION
Date of Incident
Date Filed
Mileage 5,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

THIS IS A COMPLAINT ABOUT THE TESLA MODEL X SUSPENSION WHICH APPEARS TO BE FAILING REPEATEDLY. I BELIEVE THAT THESE FAILURES ARE BEING UNDER-REPORTED. HERE IS A THREAD IN WHICH OWNERS REPORT SNAPPED BOLTS AND SUSPENSION LINKS LEADING TO COLLAPSE OF THE SUSPENSION. POSTERS ARE BEING ABUSED FOR DARING TO MENTION THE PROBLEM. ONE OWNER EVEN SAYS THAT HE WILL NOT BE REPORTING THE PROBLEM BECAUSE HE HAS FAITH IN TESLA (AND BECAUSE HE HAS ADMITTED TO BEING A SHAREHOLDER) SNIP: PXCHANEL | MARCH 22, 2017 I HAVE AN UPDATE: IT IS A BROKEN CONTROL ARM FOR SUSPENSION OF FRONT RIGHT TIRE. IT WAS TOWED TO A SERVICE CENTER SAME DAY FOR REPAIRS. HARRY | MARCH 22, 2017 ARE YOU GOING TO REPORT THIS TO NHTSA? SOUNDS LIKE THIS HAS HAPPENED TO SEVERAL OTHER TESLAS AS WELL AS YOURS. HARRY | MARCH 22, 2017 LOOKS LIKE SEVERAL OWNERS HAVE INDEED FILED COMPLAINTS. DO YOU THINK THERE WILL BE A RECALL? HTTP://TESLABEARS.CLUB/T/SUSPENSION-COMPLAINTS-FILED-BY-ACTUAL-OWNERS PXCHANEL | MARCH 22, 2017 NO, I WAS NOT PLANNING ON REPORTING IT. I AM SATISFIED WITH TESLA CUSTOMER SERVICE, AND THE WARRANTY WILL COVER REPAIRS. I FEEL TESLA VALUES SAFETY HIGHLY. TESLA KEEPS TRACK OF THESE ISSUES, AND IF IT WERE A REPETITIVE PROBLEM, I AM CONFIDENT THEY WOULD RECALL VEHICLES. HARRY | MARCH 22, 2017 THAT DOES NOT SOUND LIKE A VERY PUBLIC SPIRITED ATTITUDE. ARE YOU SURE TESLA WILL DO THE RIGHT THING? PXCHANEL | MARCH 22, 2017 YES HTTPS://FORUMS.TESLA.COM/FORUM/FORUMS/MODEL-X-FRONT-SUSPENSION-FAILURE?PAGE=1#NEW THERE IS MOUNTING EVIDENCE TO INDICATE THERE ARE WEAKNESSES IN THE TESLA SUSPENSION. SNIP: ALEX.SAMMY | MARCH 23, 2017 AUSTIN SERVICE CENTER TOLD ME LAST WEEK: "THE GROWL/RUMBLE/RATTLE ON HARD ACCELERATION WITH MODEL X IS A KNOWN DESIGN PROBLEM FOR WHICH A FIX IS NOT YET DESIGNED."

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