NHTSA Complaint #10967277 — 2008 FORD ESCAPE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTICE FOR THE STEERING. THE VEHICLE WAS TAKEN TO A DEALER FOR A SOFTWARE UPDATE PRIOR TO EXPERIENCING A FAILURE. WHILE DRIVING, THE CONTACT FELT A STRONG VIBRATION FROM THE STEERING WHEEL. THE EPS WARNING INDICATOR FLASHED AND THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFUSED TO PROVIDE THE REMEDY IN THE RECALL INDICATING THAT THEY HAD PROVIDED A SOFTWARE UPDATE PRIOR TO THE FAILURE. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS NOT AVAILABLE.