NHTSA Complaint #10967237 — 2016 FORD EXPLORER

ON MONDAY, MARCH 13, 2017, WHILE IN MY SON'S DRIVEWAY (20225 WOODBINE, DETROIT, MI 48219);I STARTED THE IGNITION AND JUST AS THE ENGINE LEVELED OUT, THE REAR LIFT GATE GLASS "EXPLODED." NO FOREIGN OBJECTS WERE FOUND IN OR AROUND THE VEHICLE. BEING PARKED BETWEEN TWO HOMES, I FOUND IT ODD THAT SUCH AN EVENT WOULD OCCUR. I TOOK MY VEHICLE TO BILL BROWN FORD FOR REPAIR, AND ADVISE THEM OF THE SITUATION. ONCE I WAS HOME, I CONTACTED FORD MOTOR COMPANY, AND SPOKE WITH A PERSON NAMED "MAGGIE," WHO GAVE ME A REFERENCE NUMBER (CAS11880598) AND SAID THAT THE DEALERSHIP WOULD DO AN INVESTIGATION AS TO WHAT OCCURRED. ON MARCH 15, 2017, I PICKED UP MY VEHICLE. HOWEVER, PRIOR TO LEAVING I ADVISED MARY OF THE BODY SHOP THAT FORD ISSUED ME THE ABOVE REFERENCE NUMBER, AND THAT THEY (DEALERSHIP) WOULD DO AN INVESTIGATION AS TO WHAT HAPPEN. ON MONDAY, MARCH 20, 2017, BILL BROWN FORD STATED THAT THE FORD MOTOR COMPANY WOULD NOT REIMBURSE MY EXPENDITURE AND CONSIDERED THE MATTER CLOSED. I HAVE READ THAT THIS HAS HAPPEN BEFORE ON THE 2016 MODELS. I WOULD HATE FOR THIS TO HAPPEN ON ANY OTHER WINDOW ON MY VEHICLE WHILE IN OPERATION ON ANY PUBLIC ROADWAY. I WAS FORTUNATE IT HAPPEN IN A DRIVEWAY. PLEASE VIEW THIS MATTER AS A "SAFETY CONCERN."