NHTSA Complaint #10967101 — 2008 TOYOTA RAV4

I PURCHASED THIS RAV4 NEW IN 2007. I'VE ALWAYS HAD IT SERVICED AT THE TOYOTA DEALER WHENEVER IT WAS DUE. AT ABOUT 50,000 MILES THE ENGINE STARTED USING OIL AT THE RATE OF A QUART OF OIL EVERY 800 MILES OR SO. I MENTIONED THIS TO THE TOYOTA SERVICE PERSONNEL SEVERAL TIMES AND WAS ALWAYS TOLD THAT IT WAS NORMAL OIL CONSUMPTION FOR THIS ENGINE. I RECENTLY DISCOVERED THAT THIS IS A WIDESPREAD PROBLEM, AND APPARENTLY TOYOTA DOES NOT SEEM TO WANT TO TAKE RESPONSIBILITY FOR THE ENGINE DEFECT. OBVIOUSLY, THE SERVICE TECHS ARE INSTRUCTED TO TELL THE CUSTOMER THAT THIS OIL CONSUMPTION IS NORMAL. TOYOTA SHOULD DO THE RIGHT THING AND MAKE GOOD ON THIS PROBLEM.