NHTSA Complaint #10966656 — 2015 FORD EXPLORER

THE ELECTRIC POWER STEERING TURNS ITSELF OFF WITHOUT WARNING. IN 30000 MILES, THIS HAS HAPPENED THREE TIMES. WE GET AN ERROR SCREEN ON THE DASH TELLING US TO TAKE THE CAR TO THE DEALER FOR SERVICE. TWO TIMES I WAS DRIVING SLOWLY IN A PARKING LOT, AND THE THIRD TIME MY WIFE WAS DRIVING OVER THE SKYLINE BRIDGE IN FLORIDA. EACH TIME WE SAFELY PULLED OVER, SHUT THE CAR OFF, AND WHEN RESTARTED THE POWER STEERING RECYCLED ON. I TOOK THE CAR TO THE DEALER EACH TIME, AND WAS TOLD THAT NO ERROR CODES WERE IN THE COMPUTER, SO THE CAR WAS FINE. OF COURSE IT IS NOT FINE, OR IT WOULD NOT SHUT OFF THE POWER STEERING. THE CAR WAS UNDER BUMPER TO BUMPER FACTORY WARRANTY. BEING CONCERNED WITH THE SAFETY OF MY FAMILY, I TRADED THE CAR IN FOR A 2017 EXPLORER HOPING THE ISSUE HAS BEEN RESOLVED.