NHTSA Complaint #10966455 — 2009 FORD ESCAPE HYBRID

I AM ASKING THAT THE INVESTIGATION INTO FORD RECALL 14S05 BE REOPENED AS THE REPAIR OPTIONS WERE NOT SUFFICIENT TO ENSURE THE VEHICLE BE CORRECTLY REPAIRED AS WELL AS INSURE THE SAFETY OF VEHICLES OPERATION. VEHICLE STEERING WHEEL JITTERING, BUMPING AND VIBRATING WHILE VEHICLE IS STOPPED AND EXPERIENCING INTERMITTENT LOSS OF POWER STEERING. FORD RECALL 14S05 PERFORMED ON VEHICLE 12/17/2014. AT THE TIME FORD CHOSE NOT TO REPLACE ELECTRIC STEERING COLUMN AND ELECTED TO COMPLETE RECALL WITH ALTERNATE SOFTWARE UPDATE. ON 3/17/2017 THE SAME FORD DEALERSHIP THAT PERFORMED RECALL ON VEHICLE HAS DETERMINED THAT THE ELECTRONIC STEERING COLUMN MUST NOW BE REPLACED DUE TO PART FAILURES STATED IN RECALL. BOTH THE DEALERSHIP WARRANTY ADMINISTRATOR AND FORD CUSTOMER SERVICE STATE THAT RECALL HAS BEEN CLOSED ON VEHICLE DUE TO DECEMBER 2014 MAINTENANCE THEREFORE THE REPAIR COSTS OF THE RECALLED PARTS WILL NOT BE COVERED.