NHTSA Complaint #10960294 — 2008 FORD ESCAPE

I RECENTLY EXPERIENCED POWER STEERING ISSUES WITH MY 2008 FORD ESCAPE. I TAKE VERY GOOD CARE OF MY VEHICLE. I HAVE NEVER BEEN IN ANY ACCIDENTS IN THIS VEHICLE OR HAD ANY MECHANICAL ISSUES. THE STEERING WHEEL BEGAN SHAKING WHILE DRIVING IT HOME ON FRIDAY AND BECAME INCREASINGLY HARDER TO STEER. WHEN THIS HAPPENED I WAS DRIVING ABOUT 15MPH IN TOWN. I PARKED IT RIGHT AWAY. THE NEXT DAY I WAS UNABLE TO TURN THE WHEEL AT ALL. THE VEHICLE STARTS BUT IS COMPLETELY UNABLE TO BE DRIVEN. AFTER RESEARCHING MORE ON THIS ISSUE, I FOUND THAT THERE WAS A RECALL ON 2008 FORD ESCAPES FOR THIS SAME ISSUE. WHEN I CALLED THE DEALERSHIP AND EXPLAINED WHAT HAD HAPPENED, THEY HAD ME GIVE THEM MY VIN NUMBER. THEY THEN INFORMED ME THAT MY SPECIFIC VEHICLE DID NOT QUALIFY FOR RECALL REPAIRS AND THE RECALL ONLY APPLIES TO VEHICLES WITH A SPECIFIC VIN NUMBER. I WANTED TO REACH OUT AND SEE IF THERE IS ANYTHING I CAN DO TO GET THIS RESOLVED CONSIDERING THIS IS A MECHANICAL ISSUE OUT OF MY CONTROL AND MAY BE A MANUFACTURING ERROR. THANK YOU FOR YOUR ASSISTANCE WITH THIS ISSUE. [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB