NHTSA Complaint #10960237 — 2017 BMW X3 ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	10960237
Vehicle	2017 BMW X3
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	May 23, 2016
Date Filed	March 12, 2017
Mileage	3 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

AFTER THE MAY 2016 DELIVERY OF OUR X3, I REPORTED A SOFTWARE DEFECT, FAILURE TO DISPLAY CORRECT DAY/TIME. THE DEFECT WAS SUBSEQUENTLY REPLICATED AND DOCUMENTED BY THE BMW SERVICE DEPT. WE HAVE YET TO RECEIVE FORMAL TECHNICAL VERIFICATION THAT THIS SOFTWARE DEFECT WILL NOT NEGATIVELY AFFECT VEHICLE SAFETY OR OPERATION. MY NUMEROUS INQUIRIES OVER THE LAST TEN [10] MONTHS WITH BMW'S CUSTOMER RELATIONS AND SERVICES AND EXECUTIVE CUSTOMER CARE, WESTWOOD, NJ HAVE ONLY RESULTED IN CONTINUED MISDIRECTION AND STONEWALLING. AFTER TAKING OWNERSHIP OF THIS SOFTWARE ISSUE BMW HAS NOT DEMONSTRATED ANY EFFORT TO CORRECT IT. THEREFORE, I REQUEST THE FOLLOWING; 1.THE FULL MANUFACTURER'S WARRANTY BE EXTEND ON THIS VEHICLE UNTIL THE SOFTWARE ISSUE[S] ARE COMPLETELY RESOLVED. 2.REASONABLE COMPENSATION FOR HAVING TO PERUSE THIS ISSUE MONTHLY FOR THE LAST TEN [10] MONTHS UPDATED 04/25/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED BY A SOFTWARE UPDATE. UPDATED 08/03/2017*JS *JS

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