NHTSA Complaint #10960202 — 2011 GMC ACADIA

2011 GMC ACADIA, #14329B SPECIAL COVERAGE ADJUSTMENT-LOSS OF POWER STEERING ASSIST. COVERAGE GOOD FOR PERIOD OF 10 YEARS OR 150,000 MILES. ACADIA STARTED HAVING POWER STEERING PROBLEM IN JAN 2017. 2/1/2017 SERVICE ACADIA AT THE DEALER'S FROM 2/1/2017 UNTIL 2/8/2017 TO REPLACE STEERING PUMP. DROVE THE CAR FROM THE DEALER, NOTICED IT WAS SCARY, BOUNCING RIGHT AWAY. TOOK IT BACK RIGHT AWAY. THE ADVISOR TOLD ME THAT SINCE THE CAR HAD BEEN LEFT ON THE LIFT THE STRUTS ON THE SHOCKS HAD EXPANDED. MECHANIC DROVE THE ACADIA AND SAID IT WAS SAFE TO DRIVE. DROVE HOME AND OTHER PEOPLE SAID IT WAS NOT NORMAL. TOOK THE ACADIA BACK ON 2/21/2017. ON 2/22/2017 THE ADVISOR CALLED AND SAID THE CAR NEEDED NEW STRUTS FOR $648.53. THE CAR HAD ONLY 31, 180 MILES. THE DEALER SAID IT WAS WEAR AND TEAR. AS A 77 YEAR OLD RETIRED SCHOOL TEACHER, I DRIVE CAREFULLY, PRUDENTLY. HAVE THE OLD STRUTS. DOES THIS MAKE SENSE? THE DEALER SHOULD HAVE PERFORMED THIS 'SPECIAL COVERAGE ADJUSTMENT TO ENSURE COMPLETE SAFE VEHICLE OPERATION FROM THE BEGINNING'. DUE TO DEALER INCOMPETENCE BAMBOOZLED INTO PAYING FOR STRUT REPAIRS. THESE STRUTS WERE OPERATING JUST FINE BEFORE THE PUMP REPAIR WAS COMPLETED. THE CAR IS BETTER. STILL DOES RIDE AS WELL AS BEFORE. THE CAR WAS UNSAFE. HAVE 2 INVOICES, PLUS SPECIAL COVERAGE BULLETIN, PLUS OLD STRUTS.